1Do you deliver across the United States?
Yes. We deliver Genevas saunas nationwide, including remote locations.
2How long does delivery take?
Your bespoke sauna is built and delivered within 10–16 weeks from order confirmation. Delivery timelines may vary depending on the model and season.
3Does the sauna arrive fully assembled?
Most Genevas saunas are delivered fully assembled and ready to place on a prepared foundation. For locations with limited access, flat pack delivery solutions are also available.
4Do I need a crane?
In many cases, our delivery truck can lift the sauna directly into place. For longer lifting distances or properties with restricted access, a crane may be required. We review every project individually and will help determine the most suitable installation method for your property.
5What type of foundation is required?
Genevas saunas can be installed on concrete slabs, screw piles, or other suitable foundations. Foundation drawings are included with every purchase and recommended by the Genevas team.
6Do I need a building permit?
In most cases, Genevas saunas do not require a full building permit. However, requirements vary by location, and local rules for zoning, setbacks, electrical work, plumbing, or HOA approval may still apply. We recommend confirming with your local building department before installation.
7What electrical connection is required?
Requirements depend on the sauna heater selected. Most electric heaters require a dedicated 240V circuit installed by a licensed electrician.
8Can the sauna be connected to water and drainage?
Models with showers can be connected to existing water and drainage systems.
9What is CLT and why is it better?
Cross-Laminated Timber (CLT) is a premium engineered wood product known for its strength, durability, thermal performance, and long lifespan. It is widely used in modern architecture throughout Europe and North America.
10How long will a Genevas sauna last?
With proper maintenance, a Genevas sauna is designed to last for a lifetime. The structural CLT construction offers exceptional durability compared to many traditional outdoor sauna designs.
11Are the windows insulated?
Yes. All windows and doors use premium double-glazed tempered glass designed for year-round use.
12Can the sauna be used in winter?
Absolutely. Genevas saunas are designed for all-season use.
13Can I customize the sauna?
Yes. Exterior colors, interior finishes, windows, layouts, and many other details can be customized to match your preferences.
14Can I choose a wood-burning or electric heater?
Yes. Most models can be configured with either a premium electric or wood-burning sauna heater.
15Can you create a completely custom sauna?
Yes. Alongside our standard collection, we regularly design and build custom saunas and wellness spaces tailored to our clients' requirements.
16What warranty do you provide?
All Genevas saunas include a 2-year manufacturer's warranty covering defects in materials and workmanship.
17What is included in the price?
Every sauna is fully equipped ready to use including: premium sauna heater, interior benches, lighting, windows, doors, and foundation drawings. Exact inclusions vary by model.
18How do I get started?
Simply request a consultation. We will discuss your project, recommend the best model, provide a quote, and guide you through the entire process.